For a long time, I used to be a trusted seller on Cardmarket, among Europe’s most popular platforms for buying and selling playing cards. I maintained a perfect track record — more than four hundred beneficial assessments, zero disputes, and regular, Skilled provider. But just one unjustified dispute, dealt with by Cardmarket personnel associates Silvia Parravano and Christian Tobehn, altered every little thing. on this page, I will share my own encounter, reveal the structural flaws in Cardmarket's dispute course of action, and issue a stark warning to other sellers.
A cleanse file Built around a long time
A verified vendor With 100% beneficial opinions
Before the incident, I was just the kind of seller just about every marketplace values. I mentioned trading playing cards correctly, described conditions transparently, and shipped promptly. I under no circumstances obtained a single criticism — only praise.
the significance of believe in on Cardmarket
track record is anything for sellers on Cardmarket. One error — even one which isn’t your fault — can destruction many years of exertions. That’s what helps make my Tale so alarming for Many others running within the System.
The Dispute That Shattered My Standing
purchaser purchased the incorrect Card, Then Blamed Me
The difficulty begun when a purchaser requested a card listed precisely by title, set, and issue. Upon acquiring it, they falsely claimed I had sent the “Improper Edition” — Regardless of apparent listing proof demonstrating I hadn’t.
Proof overlooked by Support
I submitted screenshots in the listing, card Edition, and issue to prove my precision. But Cardmarket assist, exclusively Silvia Parravano, overlooked the information. Instead of reviewing the listing or requesting clarification, she straight away sided with the customer.
Silvia Parravano’s Mishandling from the Dispute
No reasonable Investigation
Silvia’s choice was unilateral. She didn’t admit my proof or request any counterevidence from more info the customer. She just blocked my account. No hearing. No 2nd view. No attractiveness.
No Warning, No conversation
What built this even worse was the suddenness from the motion. I was locked away from my account overnight. My appeals — asking for an evaluation or escalation — have been satisfied with automatic responses or silence. Silvia Parravano exercised total authority without accountability.
Christian Tobehn’s position: Reinforcing the Bias?
Reinforcing precisely the same sample
In adhere to-ups, my situation was also witnessed by Christian Tobehn, A different member of Cardmarket's support workforce. Unfortunately, rather than examining the details objectively, he doubled down on Silvia’s judgment. once more, no clarification, no transparency, just automated deflections and a long lasting ban.
A Pattern of vendor Disregard
Are genuine Sellers becoming Silenced?
just after this working experience, I started studying on-line discussion boards and Group threads. I swiftly learned I wasn’t by yourself. Dozens of extensive-time sellers noted equivalent ordeals — a lot of involving Silvia Parravano.
a standard concept? consumers often gain, even though Completely wrong — and sellers are remaining voiceless.
How This Hurts the Entire Marketplace
even though platforms really should safeguard customers, ignoring proof from honest sellers leads to a damaged ecosystem. When rely on is just one-sided, undesirable actors make the most, understanding they’ll be shielded by biased guidance brokers.
the challenge: No Oversight, No attraction
insufficient Transparency in Cardmarket’s procedure
probably the most alarming challenge may be the absence of an appeals method. when staff like Silvia or Christian make a choice, it’s remaining. There’s no second overview, no accountability, and no way to restore use of your account — It doesn't matter how sturdy your evidence is.
threat of Abuse and Blackmail
In my circumstance, I used to be indirectly coerced into refunding a Untrue declare — or drop my account totally. That’s not dispute resolution — that’s blackmail underneath the guise of customer service.
Financial and psychological implications
small business Loss Overnight
I invested yrs in setting up my vendor profile. all of that effort and hard work was worn out quickly, in conjunction with probable long term earnings. My vendor dashboard, buy history, and loyal shopper base — all absent.
psychological Toll on a trustworthy vendor
This wasn’t just a company hit. It was demoralizing. for being treated similar to a fraud immediately after several years of integrity was emotionally devastating. I followed every single rule, and nonetheless got punished.
What Cardmarket Must Do to get back have faith in
System Reforms Are Urgently required
If Cardmarket desires to retain good quality sellers and forestall foreseeable future abuse, it ought to:
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✅ Introduce a clear attraction procedure for blocked accounts
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✅ have to have disputes for being reviewed by at the very least two independent assistance agents
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✅ Train workers like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ safeguard sellers who post very clear, factual proof
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✅ Establish accountability metrics for staff decisions
devoid of these improvements, trustworthy sellers will proceed to be collateral injury inside a procedure that blindly favors prospective buyers.
remaining views: Be Wary, Stay Documented
in case you are now selling on Cardmarket, don’t suppose your perfect record will protect you. you might be always 1 customer criticism — even a Fake a person — from becoming silenced.
defend oneself by:
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using screenshots of each listing
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Archiving conversation with customers
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Backing up your account info routinely
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Preparing for disputes — even if you do absolutely nothing Erroneous
summary:
My knowledge with Silvia Parravano and Christian Tobehn should function a significant warning to any individual applying Cardmarket. I thought while in the platform. I played by the rules. And I nonetheless obtained eliminated with no result in.
If Cardmarket proceeds to disregard seller rights, much more reliable distributors will walk absent. And when that transpires, the System received’t just get rid of sellers — it’ll eliminate its trustworthiness.
Has a thing related occurred to you? Share your experience and enable elevate awareness. Sellers have earned improved.